Our Promise & Guarantee to You
At TransAir Movers, we know that moving goods, cargo, or even pets is about more than transport—it’s about trust, safety, and peace of mind. That’s why every shipment is backed by our comprehensive guarantees, designed to protect you, your cargo, and your confidence in us.
Total Protection
- Full-Value Coverage – We protect the entire declared value of your shipment, ensuring full compensation in cases of loss, theft, or damage.
- Damage-Free Assurance – Every parcel is carefully inspected, packed, and handled. If damage occurs, we take full responsibility with repair, replacement, or refund.
Tamper-Proof Guarantee – All shipments are sealed and monitored. If tampering is detected, we compensate in full.
On-Time & Flexible Delivery
- On-Time Commitment – We constantly invest in people, systems, and routes to keep your shipments on schedule. If delays occur outside uncontrollable factors, we refund part of the fee or discount your next shipment.
- Refund or Re-Ship Promise – If a parcel is lost or severely delayed, we either refund you in full or re-ship at no cost.
Fast, Flexible Solutions – Whether urgent freight or sensitive parcels, we adapt to your budget, timeline, and unique requirements.
Transparency & Accountability
- No Hidden Fees – Our prices are final and transparent. If customs demand charges outside the agreed contract, we refund them.
- 24/7 Response Guarantee – Our support team is available around the clock. Urgent cases are answered in minutes, not hours.
Discreet Handling – For confidential or sensitive deliveries, we use secure, discreet packaging and bypass unnecessary exposure to prying eyes.
Pet & Live Animal Travel
- Pet Wellness Warranty – Pets travel in ultra-modern, climate-controlled crates with hydration packs and accessories designed for safety and comfort.
- Never Left Alone – Assigned travel mates ensure pets are never unattended.
- Health & Comfort Assured – Updates are provided throughout the journey, and pets arrive healthy, warm, and energetic, not stressed or exhausted.
Extra Protection & Adaptability
- Weather Insurance – Covers losses or delays caused by extreme conditions such as storms, floods, or heavy snow.
- Extended Storage Protection – If transit is delayed, sensitive goods (electronics, medical shipments, or pets) are stored under climate-controlled conditions.
- Global Compliance – We constantly adapt to international laws, norms, and standards to protect clients from penalties or risks.
Eco-Responsible Delivery – We follow sustainable and compliant logistics practices to reduce environmental and legal risks.
What Makes Us Different
We are not just another delivery company—we are your all-in-one moving solution. From parcels and freight to live animals, from customs to discreet deliveries, we deliver where others fail. Our blend of unbeatable prices, top-level expertise, and comprehensive guarantees makes us the trusted choice worldwide.
At TransAir Movers, we don’t simply promise—we guarantee. With us, every move is a safe, transparent, and rewarding journey.
FREQUENTLY ASKED QUESTIONS
How do I get started with a shipment?
Simply request a quote through our website or contact our support team. Provide shipment details such as origin, destination, weight, and type of goods. We’ll give you a transparent estimate and guide you through the booking process.
What services does TransAir Movers provide?
We specialize in land and air logistics for residential, commercial, and international relocations. Our services include parcel delivery, road freight cargo, packing & storage solutions, and dedicated pet travel services.
Do you offer international shipping?
Yes. We operate globally, with a strong presence across Europe, North America, Asia, Australia, and the Middle East. Our partnerships with major airports and agencies ensure reliable international deliveries.
How long does delivery take?
Delivery times vary by destination and service type. Domestic deliveries usually take 1–3 days, while international shipments typically range from 3–7 days, depending on customs and local regulations.
Can I track my shipment?
Absolutely. Every shipment comes with a unique tracking code and live Google Map tracking, allowing you to follow your parcel from pickup to delivery.
What payment methods do you accept?
We accept multiple payment options, including bank transfers, major credit/debit cards, and secure cryptocurrency payments for faster confirmations.
Do you provide insurance for parcels?
Yes. All shipments are covered by basic liability insurance, and customers may purchase extended insurance for high-value items to ensure full protection.
What if my parcel is damaged or delayed?
In the rare event of damage, we guide you through a quick claim process. Many of our customers have been fully compensated for damaged parcels. Delays caused by weather or customs are communicated transparently, with updates provided in real time.
Do you handle customs clearance?
Yes. Our logistics team assists with customs documentation and clearance. If additional charges are requested by local authorities, we inform you immediately—and in many cases, if those charges are outside of contract terms, we provide refunds.
Do you provide pet and live animal transport?
Yes. We have a dedicated Pet Travel Department offering secure crates, feeding accessories, hydration packs, and assigned travel mates. Customers receive updates during the journey, and pets arrive healthy, warm, and energetic.
How does TransAir Movers ensure pricing transparency?
Our customers appreciate that the price quoted is the price paid. We do not add hidden charges. Any exceptional customs fees are documented, and in cases where they fall outside the contract, we issue refunds.
Can you assist with permits and legal requirements?
Yes. Our legal support team helps customers secure necessary licenses and permits, especially for international or pet shipments. In many cases, we start the process while your goods or pets are already en route.
How do I get started with a shipment?
Simply request a quote through our website or contact our support team. Provide shipment details such as origin, destination, weight, and type of goods. We’ll give you a transparent estimate and guide you through the booking process.